Zetbin Privacy
Policy

1 Introduction

Welcome to Zetbin. We are committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Zetbin collects, uses, stores, and protects your personal information when you register an account, make deposits, place bets, or interact with any part of our service.

We understand that privacy is important to our players in Bangladesh. When you trust us with your personal information, we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens with your data — no confusing legal jargon, just straight answers.

This Privacy Policy should be read alongside our Terms and Conditions. Together, these documents govern your relationship with Zetbin. If you have any questions about this policy, our support team is available 24/7 to help.

2 Data We Collect

Zetbin collects only the personal data that is necessary to operate your account and provide our services. Below is a breakdown of the types of data we collect and why we need each type.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3 How We Collect Your Data

Zetbin collects your personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.

• Direct registration: When you create a Zetbin account, you provide your name, phone number, and date of birth directly to us.
• Deposits and withdrawals: When you make a payment via bKash, Nagad, or Rocket, we receive transaction confirmation data from the payment provider.
• Platform usage: As you use Zetbin, we automatically collect technical data such as your IP address, device type, and session activity.
• Identity verification: If we request KYC documents, you provide these directly through our secure verification process.
• Customer support: When you contact our support team, we record the conversation to improve our service and resolve your issue.
• Cookies and tracking: Our platform uses cookies to remember your preferences and improve your experience. See Section 7 for full details.

4 How We Use Your Data

Zetbin uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described below, and we do not use it for purposes that are incompatible with the reason it was originally collected.

• To create and manage your Zetbin account
• To process deposits and withdrawals via bKash, Nagad, and Rocket
• To verify your identity and age as required by our platform rules
• To detect and prevent fraud, money laundering, and account abuse
• To monitor your gaming activity for responsible gaming purposes
• To send you important account notifications such as deposit confirmations and withdrawal updates
• To respond to your customer support queries
• To improve the Zetbin platform based on how players use it
• To comply with applicable legal and regulatory obligations

If you have opted in to marketing communications, we may also use your contact details to send you information about new games, promotions, and offers on Zetbin. You can opt out of marketing messages at any time by contacting our support team.

5 Data Sharing and Third Parties

Zetbin does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform and provide our services, we do share certain data with trusted service providers under strict confidentiality agreements.

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions.
• Identity verification providers: If KYC verification is required, your documents may be processed by a secure third-party verification service.
• Fraud prevention services: We use specialised tools to detect suspicious activity. These tools may process technical data such as IP addresses and device fingerprints.
• Game providers: For live casino and fish game products, game providers may receive a session token to authenticate your gameplay. They do not receive your full personal profile.
• Legal authorities: We may disclose your data to law enforcement or regulatory bodies if required by law or in response to a valid legal request.

All third parties who process data on behalf of Zetbin are contractually required to handle your data securely and use it only for the specific purpose for which it was shared. We do not allow our service providers to use your data for their own marketing purposes.

6 Data Retention

Zetbin retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data and the reason it was collected.

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for 5 years from the date of each transaction.
• Customer support records are retained for 2 years from the date of the interaction.
• Technical and usage data is typically retained for 12 months and then anonymised or deleted.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account before the retention period ends, we will delete all data that we are not legally required to retain and will inform you of what we are keeping and why.

7 Cookies and Tracking

Zetbin uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in and remember your session preferences. You cannot disable these without affecting how the platform works.
• Performance cookies: These help us understand how players use Zetbin so we can improve the platform. The data collected is aggregated and anonymous.
• Preference cookies: These remember your settings, such as your preferred language or display options, so you do not have to set them every time you visit.

Zetbin does not use advertising cookies or tracking pixels that follow your activity outside of our platform. We do not participate in cross-site tracking or behavioural advertising networks.

8 Data Security

Zetbin takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• All data transmitted between your device and Zetbin is protected by 256-bit SSL encryption.
• Our servers are hosted in secure data centres with physical and digital access controls.
• Access to personal data within Zetbin is restricted to authorised personnel on a need-to-know basis.
• We conduct regular security audits and vulnerability assessments of our platform.
• Passwords are stored using industry-standard hashing algorithms — we never store your password in plain text.
• Suspicious login attempts trigger automatic security alerts and may result in temporary account locks.

While we do everything we can to protect your data, no online platform can guarantee 100% security. If you suspect that your Zetbin account has been compromised, please contact our support team immediately so we can take action to secure your account.

9 Your Privacy Rights

As a Zetbin player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team at [email protected].

• Right to access: You can request a copy of all personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data, subject to any legal retention obligations we must comply with.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to withdraw consent: Where we rely on your consent to process data (such as for marketing), you can withdraw that consent at any time.

We will respond to all data rights requests within 48 hours. In complex cases, we may need up to 30 days to fully process your request, but we will keep you informed throughout the process.

10 Children's Privacy

Zetbin is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we may request proof of age at any time.

If we discover that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Zetbin, please contact us at [email protected] so we can investigate and take appropriate action.

11 Third-Party Links

The Zetbin platform does not contain links to external third-party websites. All navigation on Zetbin stays within our own platform. However, if you access Zetbin through a third-party link or referral, please be aware that those third-party websites have their own privacy policies, and Zetbin is not responsible for their data practices.

Our game providers operate within the Zetbin platform environment. While they power the game engines, they do not have independent access to your full Zetbin profile. Data shared with game providers is limited to what is necessary to authenticate and run your gaming session.

12 Updates to This Privacy Policy

Zetbin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify you directly via your registered phone number or through an in-platform notification. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Your continued use of the Zetbin platform after any updates to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how Zetbin handles your personal data, please get in touch with our support team. We are available around the clock and will always take privacy queries seriously.

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request"
• Live Chat: Available directly on the Zetbin platform
• Response time: Within 48 hours for all privacy-related requests